CATEGORY OF EMPLOYMENT: Non-Exempt during phases 1 – 3 of training, and then Exempt after successful completion of the program.

POSITION REPORTS TO: Restaurant Manager and/or Restaurant Training Manager through training.

FUNCTIONS: Participates in a structured 12-week management development program designed to prepare newly hired employees for advancement into restaurant leadership positions at a rate that will take less time and thus provide improved opportunity for both personal, financial and continued professional growth in building a long-term career with us.

The participants will work alongside restaurant management and designated trainers to learn restaurant operations, develop leadership skills, and demonstrate the knowledge and competencies required for advancement.

The program consists of the following developmental phases:

Phase 1 - 15 Days: Crew Member – Learn restaurant operations and successfully cross-train in a minimum of three crew positions.
Phase 2 - 30 Days: Shift Leader – Develop and demonstrate shift leadership, operational execution, team coordination, and policy compliance.
Phase 3 - 75 Days: Relief Manager – Develop and demonstrate restaurant management capabilities, operational oversight, and readiness for Assistant Manager responsibilities.
Program Completion: General Manager or 1st/2nd Assistant Manager – Potential advancement based on successful completion of program requirements, demonstrated competency, performance, and management approval.

RESPONSIBILITIES: Actively participates in the Company's goal to provide safe, quality food, efficient customer service, and a clean, friendly restaurant environment while developing the operational and leadership skills necessary for restaurant management:

Reporting to work on time and as scheduled.
Maintaining satisfactory attendance, conduct, and job performance throughout the program.
Following all Company policies, procedures, and operational standards.
Successfully completing required training and cross-training assignments.
Demonstrating proficiency in a minimum of three crew positions during the initial development phase.
Providing consistent customer service and maintaining established speed of-service standards.
Following food safety, sanitation, cleanliness, and product quality standards.
Developing leadership, communication, decision-making, and problem solving skills.
Demonstrating increasing levels of responsibility and operational independence as training progresses.
Maintaining good standing throughout the program, including remaining free from written corrective disciplinary action.
Maintaining reliable transportation consistent with management-development expectations.

PROGRAM ADVANCEMENT REQUIREMENTS: At the conclusion of each phase, participants will be required to complete and pass an assessment demonstrating their understanding and ability to apply the training received (total of nine (9) tests through the program). If a participant's performance during training and/or assessment results are unsatisfactory at the conclusion of a phase, the training period may be extended by up to an additional 50% of the phase's established duration to provide additional time for improvement and successful completion.

Successful completion of a phase does not automatically guarantee advancement, promotion or pay increase. Advancement and any corresponding compensation adjustment are subject to satisfactory performance, successful assessment results, demonstrated readiness, and Company approval.

If the participant is unable to successfully complete the phase following the extension, their placement will be evaluated based on the highest phase successfully completed, with consideration given to their demonstrated skills, performance, and readiness for that position.

BENEFITS:

Medical, Dental, Vision.
Voluntary Life Insurance (Additional coverage offered).
Voluntary AD&D Insurance (Additional coverage offered).
Voluntary Critical Illness.
401(k) & Employer Match.

EDUCATION: High school graduate or G.E.D. equivalent or technical training and/or related subject preferred.

CERTIFICATIONS: All management positions require ServSafe certification. As the goal of the Crew Management Trainee Program is to successfully prepare participants for advancement into a managerial role, trainees will also be required to obtain this certification. Applicants who are not currently ServSafe certified are still encouraged to apply but must be willing to complete the required examination and obtain certification as part of the program.

Martin's Restaurant Systems, Inc.

Crew Management Trainee

About the Job