Role Progression Details:
The candidate selected will participate and train in our 5-week Management Training Program (MTP) as a Management Trainee in order to learn and understand the organization's standard operating procedures for Operations. Following successful completion of the training, the candidate will then be assigned a restaurant location to operate in a management capacity for an additional 2 - 3 months (depending on performance). Should the Management Trainee be successful in operating the restaurant location, and prove to ownership they have learned AND applied all required training in order to be able to lead all restaurant employees, ownership will then officially promote the candidate to the Field Training Manager role.
Reports to: Owner/Chief Executive Officer after graduating from the MTP
Status/Hours: Exempt / 50 - 55 hour work-week during and after training
Facial Hair Requirements:
- If you have facial hair/beard, you MUST be closely shaven OR shaved completely per Health Code requirements, no exceptions or beard nets allowed.
Responsibilities after Promotion to Field Training Manager:
- Provides training for all aspects of operations.
- Develops outlines, classes and tests.
- Works with Operations, Human Resources, and Accounting to ensure that operations performance issues are addressed.
- Writes, updates and issues procedures and policies.
- Develops training materials for on-the-job training.
- Writes and updates training books.
- Keeps abreast of and trains others on ongoing safety issues.
- Consults with all levels of the company.
- Works with the Restaurant Training Managers.
- Oversees trainees during the prescribed length of training course(s).
- Conducts orientation and trainings.
- Administers tests.
- Conducts follow-ups.
- Conducts evaluations.
- Oversee promotion and termination matters for trainees.
- Ability to perform any function within the restaurant's operations.
- Presents the company in the best possible light to managers, employees, customers and the general public.
- Satisfies all work responsibilities within requisite time frames.
- Conducts trainings in a classroom environment and teaches skills such as Serv Safe, scheduling, ordering, interviewing, team building, communication, conflict management, training others, time management and organization.
- Writes and updates job descriptions and maintains training history on management staff.
- Attends and contributes to management meetings at various levels.
- Will be in the restaurants and in the corporate office as necessary.
- Other duties as assigned.
Skills/Knowledge:
- Operate the register system and restaurant equipment.
- Troubleshoot restaurant operations and equipment problems.
- Adhere to safe food practices as well as the company's food quality standards.
- Possess strong organizational planning and follow-up skills.
Education:
- High school graduate. College degree, or college classes in business and/or management-related subjects preferred.